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Filed all KYC docs on day 1. Request sat in pending for 8 days, then "additional verification required" with no specifics. Live chat says 24-72h, week later nothing. Anyone else hit this in June?
Attempted to withdraw 1.2 ETH from Ignition Casino on Tuesday. Transaction showed "processing" for 48 hours, then switched to "failed" status yesterday. **The problem:** they still deducted the 0.08 ETH withdrawal fee from my account balance even though the withdrawal never completed. I contacted support and they're saying the fee is "non-refundable regardless of transaction outcome" per their terms. This seems wrong - if they can't complete the withdrawal, why should I pay the fee? Has anyone else experienced this with Ignition Casino or other crypto casinos? Looking for advice on next steps.
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