Open a dispute with a casino. Operators have right-of-reply.
Filed all KYC docs on day 1. Request sat in pending for 8 days, then "additional verification required" with no specifics. Live chat says 24-72h, week later nothing. Anyone else hit this in June?
Attempted to withdraw 1.2 ETH from Ignition Casino on Tuesday. Transaction showed "processing" for 48 hours, then switched to "failed" status yesterday. **The problem:** they still deducted the 0.08 ETH withdrawal fee from my account balance even though the withdrawal never completed. I contacted support and they're saying the fee is "non-refundable regardless of transaction outcome" per their terms. This seems wrong - if they can't complete the withdrawal, why should I pay the fee? Has anyone else experienced this with Ignition Casino or other crypto casinos? Looking for advice on next steps.
Requested a 2,500 MATIC withdrawal from BetWhale on Monday morning. Transaction shows "pending" in my account for 96 hours now with no movement to the blockchain. Checked Polygon network - no congestion issues, other exchanges processing MATIC in under 30 minutes. Sent three support tickets with transaction ID #BW-2024-789456. Zero responses. Live chat keeps saying "escalated to technical team" but nothing changes. This is 2,500 MATIC worth about $2,100. **Anyone else experiencing MATIC withdrawal delays at BetWhale recently?** My other crypto withdrawals there usually process within 6-12 hours. This feels different - like they're manually holding it.
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